REAL Returns

OUR POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original tags. To complete your return, we require a receipt or proof of purchase.

All sample sale events and discounted products are final sale and are not subject to our return policy.

All items purchased on online sale events are eligible as store credit of the same value and will not be refunded.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at max@realpowerofone.com

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at max@realpowerofone.com

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

To return your product, you should mail your product to: Flat 1, 1 North Pole Road, London, London, W10 6QH, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

INTERNATIONAL RETURNS & EXCHANGES

Orders shipped internationally aren't eligible for free returns or merchandise exchanges; return shipping and handling fees will be deducted from your refund. Original shipping fees are non- refundable. Original shipping fees and duties/taxes are nonrefundable.

For a product refund please mail your item(s) to REAL - POWER OF ONE, Flat 1, 1 North Pole Road, London, W10 6QH, UK. You will also receive an email to confirm that the return has been completed.